Frequently asked questions
How does Website Security work?
Our Website Security scanner checks your website at predetermined intervals for malware, blacklists and uptime so you don’t have to. If we find any problems, we’ll send you an alert right away to let you know the best course of action. If malware is found on your site, all you’ll need to do is submit a removal request, and our expert team will get to work on fixing the problem. Not only does Website Security monitoring protect you and your customers, but it protects your website’s rankings by checking a variety of different blacklists, and notifying you if you have been placed on one.
What is the best product if my site is already hacked?
If your website has been hacked and you need to fix it ASAP, you need the Express plan. With the Express plan, malware scanning starts immediately. After the product is activated, you will need to request a cleanup from the Website Security dashboard. Once we receive the request, we will respond within 30 minutes. We will diagnose and clean up your site 100%, guaranteed. We also submit a request to Google on your behalf to re-index your site and remove it from blacklists. Click here to see the Express plan.
Does Website Security work if my site isn’t hosted on GoDaddy?
Yes! Our goal is to make the internet a safer place for everyone. We are able to work with CMS hosted sites (WordPress, Joomla, Drupal) or a custom-coded site (HTML, PHP, ASP), regardless of your hosting company.
What is the difference between Essential, Deluxe and Ultimate?
The Essential product covers all your basic website security needs. It includes daily site scanning and guarantees cleanup of any suspicious malware, if found. The next tier of security is Deluxe. It includes the same scanning and guaranteed cleanup, but it also places your site on our world-wide server network (CDN), which means your site is ‘close’ to anyone who visits and therefore loads faster all over the world. Deluxe also includes an additional layer of security, Firewall (WAF) protection, which blocks any traffic that it deems suspicious or dangerous. The Ultimate plan includes everything from the Deluxe plan but with a faster response time. Should any issues arise, our special team of security experts will be at your service within 6 hours of your reaching out. Ultimate also includes website backup and our one-click restore program.
How often will Website Security scan my site for malware?
Website Security scans your website every day. Depending on your Website Security plan, you can choose from 30-minute, 12-hour, or daily security monitoring and scan frequency. If any malware is found, you will be notified immediately.
Does Website Security create backup files?
Website Security will back up any of the files that are modified during the cleanup. These are retained for a brief period of time. For regular backups of your website and databases, contact hosting support at +65 6349-4240 to discuss your options.
I have an SSL, do I still need Website Security?
Yes! An SSL encrypts data being transmitted to and from your website – it doesn’t protect your website from other vulnerabilities, such as malware, SQL injections or DDoS attacks. By utilizing both an SSL and Website Security, you are using a complete security suite to protect your website, your customers and their data.
How does a Web Application Firewall (WAF) help secure my site?
A WAF is a cloud-based firewall service that screens and protects your real-time website traffic from threats such as SQL injection attacks and comment spammers, while also thwarting DDoS attacks. WAF only takes a few minutes to set up, and is the front-line defense for your website in between Website Security scans.
How does the Website Security Content Delivery Network (CDN) help speed up my site?
A CDN is a network of servers around the world that deploy dynamic and static caching so that all content will render fast and reliably. This means when someone in Japan visits your website hosted in the United States, it will load just as fast as a website hosted in Japan.